Please read these sale terms carefully before placing your order and print off and retain a copy of these terms and your order for future reference:

1 Definitions.

1.1. Buyer: means the person or organisation that agrees to buy the goods and to whom the goods are invoiced.

1.2. Seller: means desktop option Limited

1.3. Price: means the price paid for the goods and services, including VAT, and as set out on the order confirmation.

1.4. Order Confirmation: means the document supplied by the Seller to the Buyer setting out all the goods and services to be supplied and the price to be paid including VAT.

1.5. Goods: means the items as set out and detailed on the order confirmation.

1.6. Hardware: means physical and integral components that form part of any product supplied.

1.7. Software: means Software programmes that require installation, by the buyer and require a licence for use.

1.8. Consumables: means items that have a limited use, owing to their nature and require renewal, by the Buyer, from time to time.

1.9. Estimated Delivery Date: means the estimated number of working days on which any Computer System is estimated to take to manufacture, test and dispatch.

1.10. Working Day: means any day Monday - Friday 9am - 5pm and specifically excluding bank holidays.

1.11. Delivered & Delivery: means the day on which the Buyer collects the goods or the day on which the goods are delivered to the Buyers address.

1.12. Terms and Conditions: means the contract as set out in this document.

1.13. Contract: means the contract between the Buyer and the Seller and to which these terms and conditions relate.

1.14. Reasonable Period of Time: Time in which the Buyer should examine the goods to ascertain their conformity with the contract.

1.15. Consumer Buyer: means an individual not acting for the purposes of his or her profession.

1.16. Business Buyer: means an individual, company or other organisation acting for the purposes of their profession.

2. Formation of the contract.

2.1. These terms of sale apply to all goods supplied by desktop option Limited, registered in England and Wales no. 5092327 ("the seller") ("the company") whose registered office is at Unit 11 Amber Trading Estate, Artcic Way, Giltbrook, Nottingham, NG16 2HS.

2.2. No contract exists between you and the seller for the sale of any goods until the seller has received and accepted your order and sends you confirmation by email to the email address you have given. Once the seller does so, there is a binding legal contract between us.

2.3. The contract is subject to your right of cancellation (see clause 6 below).

2.4. The seller may change these terms of sale without notice to you in relation to future sales.

3. Description and price of the goods.

3.1. The description and price of the goods you order will be as shown on the seller's website at the time you place your order.

3.2. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the seller will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.3. Every effort is made to ensure that prices shown on the seller's website are accurate at the time you place your order. If an error is found, the seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the seller will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.4. In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of the seller's website about delivery.

3.5. If you order a motherboard or graphics card which uses Shared Memory Architecture (SMA), you agree that you understand that this technology uses memory from the system RAM to function as specified.

3.6. The price of the goods and delivery charges are inclusive of VAT (if payable).

4. Payment

4.1. Payment for the goods and delivery charges can be made by any method shown on the seller's website at the time you place your order.

4.2. For all orders placed, unless specifically agreed otherwise, payment will be taken before the order will be processed. This includes credit and debit cards, which will be debited at the time when the order is placed and not when the order is dispatched.

5. Delivery

5.1. The goods you order will be delivered to the address you give when you place your order.

5.2. Delivery will be by our chosen choice of courier.

5.3. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

5.4. Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the seller will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the seller will inform you as soon as possible.

5.5. The buyer will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to the specified delivery address.

5.6. When you sign for the goods (i.e. sign the couriers delivery sheet), you are accepting the goods in the condition that you receive them. Once the goods have been signed for in the condition that you receive them, the liability for any physical damage to the computer is released from the couriers responsibility and becomes yours. IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE BEFORE YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:

• If the goods are damaged before you sign for them, you will sign for them as "damaged goods" or according to the condition that they have been received in order to maintain your delivery insurance.
• If you cannot check the goods before signing for them, you (or the person who signs for them) must sign for them as "unchecked" in order to maintain your delivery insurance.

Failure to comply with the terms will void your delivery insurance on the computer, and if there is physical damage you will have to pay for the repair.

6. Your Right of Cancellation.

The right of cancellation is governed by the "Distance Selling Regulations 2000" which can be read here.

6.1. You have the right to cancel the contract at any time up to the end of 7 days after you receive the goods. Goods made to the buyers chosen specification (i.e. custom built) as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.

6.2. To exercise your right of cancellation, you must give written notice to the seller by email at the email address shown below giving details of the goods ordered and (where appropriate) their delivery.

6.3. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the seller at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

6.4. Once you have notified the seller that you are cancelling the contract, the seller will refund or re-credit you within 30 working days for any sum that has been paid by you for the goods.

6.5. The cost of packaging a product and then delivering the goods to the customer is excluded from any refunds as this is a service that is seen to be completed when the product first arrives to the customer.

6.6. Refunds cannot be given for any software purchased that has been opened (i.e. seal or outer packaging removed) or activated, as activated software is tied to the user and computer used to activate it. Providing the operating system (i.e. Windows XP) has not been activated, a refund will be issued for the operating system on cancelling the contract. Please see section 13d of the Distance Selling Regulations 2000 for further information.

6.7. If you do not return the goods as required your cancellation will not be effective.

6.8. In rare circumstances and subject to the ultimate discretion of the seller, the company may issue a part or full refund even if the company is complying with the Distance Selling Regulations 2000, for the convenience and well-being of the customer.

6.9. If you wish to cancel an order for a refund that has been built and/or tested, a cancellation charge of £30 + VAT will apply. This is to cover the costs of our company restocking the components and also the labour costs involved in manufacturing your computer and/or testing the components. This charge is implemented at the ultimate discretion of the company.

7. Warranty

7.1. All goods supplied by the seller are warranted free from defects for 36 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

7.2. Goods found to be defective under the warranty will be repaired or replaced with an item of an equal or better performance and equal or better value at the original time the order was placed.

7.3. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage or accident.

7.4. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the seller in writing at the address shown below.

7.5. If an item purchased from desktop option Limited is returned to the company and found not to be defective, you will be charged for the return delivery costs of the item as well as the collection costs. This currently stands at £35 + VAT. We reserve the right to charge for labour if we deem this is necessary.

7.6. We offer a 1 month (1 calendar month) free collection and re-delivery service for computer systems and laptops only. Day 1 is the day you receive the item. Should your computer system develop a defect within the specified free collection period after the delivery date, we will collect the item from you, and repair or replace it with an item identical or of equal value as soon as practicably possible. A repair will be attempted before a replacement providing the repair will be to a satisfactory quality.

7.7. The buyer will be responsible for ensuring the item is packaged suitably and safely until we confirm the item has arrived back to us safe and secure. If the item arrives back to the seller damaged and was not sent back in the original packaging provided by the seller, the buyer will be responsible for the cost of repair and the labour costs of repair. We will only confirm that the item has arrived back to the seller in a satisfactory condition once we have opened the item and one of our employees has inspected the item. We strongly recommend that you keep the original packaging that your computer system/laptop arrives in for the purpose of returning an item back to us if necessary. Once the item has been repaired/replaced, we will then deliver the item back to you free of charge. Any "loss of earnings" or inconvenience caused as a result of a failure of any item purchased from the seller will not be compensated for.

7.8. All TFT monitors come with a 3 year onsite warranty. Should your TFT monitor develop a defect within these 3 years, you will be able to deal directly with the monitor manufacturer in obtaining a repair/replacement. Should you wish to return it to the seller, the seller will then deal directly with the monitor manufacturer in order to obtain a repair/replacement.

7.9. All our LCD panels should be considered as class 2, which comply with ISO 13406-2. Dead pixels on TFT monitors are covered under the monitor manufacturers' warranty terms and conditions. We try to ensure that the brand of TFT monitor we purchase is covered by a zero tolerance of dead pixels in the manufacturers' warranty terms and conditions. However, we do not guarantee that you will receive a replacement monitor should your monitor develop one or more dead pixels.

7.10. If you receive damaged goods, you will need to notify the seller within 3 working days in order to qualify for free collection, repair or replacement. If do not notify us of any damage (i.e. cracked case) within 3 working days, you will not be able to return the items to us for repair or replacement.

7.11. Will I void my warranty if I open the case and install my own components?

Unlike with most computer manufacturers, we allow you to open your case and install your own components without voiding your warranty providing that:
• You understand that if the actions of the person installing the components cause damage to the computer, your warranty will be void.
• You understand that if the components you install cause problems with your computer, your warranty will be void.
• You understand that we will in no way support you installing your own components or with any problems you have relating to the components you have installed.
• You understand that we have over 30 different measures in place to detect if a component has been moved/removed and if you have moved/removed a component, your warranty will be void. You are only entitled to add extra components to your computer.

Basically, if you add a component to your computer and all goes well, you will still have a warranty. In any other circumstance, your warranty will be void.

If you are unclear about anything, or wish to discuss any possible loop-holes, you understand and accept that you must email us and have written confirmation from us before you make any changes to your computer configuration. Otherwise you are welcome to add components to your computer.

7.12. If a computer has to be returned to us, please ensure that all data is backed up on the hard drive, because if a hard drive or configuration has to be changed, we cannot be held responsible for any losses of data, time or inconvenience caused.

7.13. All system returns must be collected by our courier once you have been issued with a valid RMA number. If you choose to return a system by your own means or without a valid RMA number, the costs of this will not be compensated for.

7.14. Should you take your computer system, monitor, keyboard or mouse, or any other peripheral to another computer company, repair company or computer technician and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the computer and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your computer you must contact the seller for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.

7.15. If a product is returned to us without a valid RMA number delivery will be rejected.

8. Data Protection.

8.1. The seller receives orders and payments via a secure server and the seller will take all reasonable precautions to keep the details of your order and payment secure, but unless the seller is negligent, the seller will not be liable for unauthorised access to information supplied by you.

8.2. The seller will only use the information you provide about yourself for the purpose of fulfilling your order.

9. Designs etc.

9.1. All designs, copyright and other intellectual property rights associated with the goods belong to the seller and/or the manufacturer of the goods.

10. Applicable Law.

10.1. These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Returns Address:

Desktop Option Limited
Unit 11 Amber Trading Estate,
Artcic Way,
Giltbrook,
Nottingham,
NG16 2HS.
Email Address: information@desktopoption.co.uk